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pampl1 started a thread How can I set call position on IPOCC 10

in IP Office Contact Center

08-25-2020, 07:09 PM
How can I set call position on IPOCC 10

Hi all, I read some foruns and documents, but I don't found the way I can set call position on queue on IPOCC task flow. I found on object Task Tag the...

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dgilmo started a thread IPOCC queue full rolling over even when Queue factor not reached

in IP Office Contact Center

02-09-2017, 10:52 AM
IPOCC queue full rolling over even when Queue factor not reached

I have a customer with an IPOCC at 9.1.9 and they are reporting that despite all agents being logged in and their call reporting listing call traffic...

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