Queued Call Redirect

[firmupdate]

Hi,

I'm new here and I'm hoping to find all the support available.

I am trying to figure out how I can recall a call that...

[materwey]

We have Aura 6.3 - user would like to have their front desk staff person 'essentially' answer all calls. Call process would go like this: incoming call...

[pccavaya]

After a chat contact is closed, it sends a transcript to the customer. For some reason this doesn't work, but rather queues the email and shows them...