6 results in 0.0055 seconds.
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IPOCC 10 Contact Detail Reports - Time Format
When the supervisor displays the Contact Report Detail module and the language of the UI is Spanish (Latin American), the time format is 12 hours but... -
Agent portal and agent call history issue IPO CC 9.1.7
Hi All,
Our customer have strange issue:
On the Agent portal, isn't visible any call history (inbound/outbund), but supervisor can...Last edited by nawro3; 07-14-2016, 05:06 AM. -
AACC Skillset report does not match Multimedia Contacts Received
I have a report that for Skillset report for 1 skillset for the month of April is around 1600 and in the Contacts received in the multimedia reports state... -
Report Totals
Hi,
Is it possible to have a 'Totals' row added to an Integrated Split/Skill Report?
I currently use... -
Daylight saving affects VP scheduled reports
Hi,
I set-up a sheduled report at the beginning of last month to run at 18:15 daily. Daylight savings came into effect for us on 27th March... -
how do you change calculations for standard Agent report
We are trying to change the calculation for a standard Agent report(Agent Split/Skill Daily). The (Held Calls) field count is inflated when a automatic...
