Hello Folks,
For context I've been working on integrating EWC and WhatsApp through Twilio after much effort this now works as we'd expect. ACCS is our contact center solution here.
One issue I have though - there is message that is sent to customers after an agent closes the chat through the agent desktop (both via contact using WhatsApp and through regular chat using the EWC reference site I’ve created) that states ‘All Agents have left the conversation’.
I’d like to amend this message to something more meaningful – I just can’t find where I might be able to edit this. It’s not something I can change in CCMM admin under Web Comms Resources so I’m guessing it’s ‘under the hood’ somewhere but so far I’m drawing a blank.
Anyone have any ideas?
Cheers for any help /advice.
Christian
For context I've been working on integrating EWC and WhatsApp through Twilio after much effort this now works as we'd expect. ACCS is our contact center solution here.
One issue I have though - there is message that is sent to customers after an agent closes the chat through the agent desktop (both via contact using WhatsApp and through regular chat using the EWC reference site I’ve created) that states ‘All Agents have left the conversation’.
I’d like to amend this message to something more meaningful – I just can’t find where I might be able to edit this. It’s not something I can change in CCMM admin under Web Comms Resources so I’m guessing it’s ‘under the hood’ somewhere but so far I’m drawing a blank.
Anyone have any ideas?
Cheers for any help /advice.
Christian
