Call Pilot Desktop Client and Office/Outlook 2013

[wojcij]

Does anybody know when (or if) Avaya will have a CP Desktop Messaging Client that will work under Office 2013?
Our Sys. Admin has been rolling out new systems (Win7 & Office 2013) and his 'over-sight' has put us in a pickle.
-Have a few McGyver ideas in mind, but really don't want to go that route...
Thanks in advance.
-Jeff

[wojcij]

Forgot to add that we are running CP 5.00.41 on a 1005r

[mhirsc]

Ever get an answer?

Was wondering if you ever got an answer to this question or figured it out.

Would like to start purchasing Office 2013 with new machines, but if CallPilot isn't going to work that could hinder things.

[moren28]

I am also in the same boat. I installed 5.00.41.154 and Outlook 2013 fails to open when I try to enable the application. Hoping for a quick solution.

[mmontgom]

Design is testing Outlook 2013. But new desktop that supports Outlook 2013 is not slated to be release before Su02 for callpilot 5.1, possiblely Su03. We get better Idea once Su02 comes out in 8/2013

[mhirsc]

Are there any updates to this issue? Outlook 2013 has been out for over 8 months and no update yet?

[mmontgom]

Callpilot 5.1 desktop supports outlook 2013.

You can access www.avaya.com/espl and login and download PEP.

Got to Multimedia Applicaiton tools->MutiMedia Applications Patch Search button-> Product - enter "callpillot",-Platform enter "Desktop client"- Release enter " 05.01.02. Select CP501_Desktop_05.01.02.06. This supports outlook 2013 64 bit and 32 bit.

[mhirsc]

Add Callpilot to Outlook?

Install worked, I can see in the system tray that there are messages to be heard. But the messages do not appear to be delivered to Outlook, and there's no 'Add CallPilot to Default Mail Profile' option in the Start Menu like their was in previous versions. Can't even add the account manually as there is no 'CallPilot Desktop Messaging' option for adding accounts.

Any direction or suggestions for how to get CallPilot to deliver messages to the inbox (either the main inbox or its own is fine, just something) in Outlook 2013 would be much appreciated.

[light6]

Any updated on this issue? I'm running Callpilot 5.1 on my Windows8/Outlook 2013 (64bit) fine. But my co-worker is running Windows7/Outlook 2013 (32bit) and it fails to lunch when you open Outlook after the installation.

[mhirsc]

Any update?

Any updates on this? This is really crippling usability for some of our users.

[cscher]

My company is also having issues with the version 5.01.0206. It works fine on the following:

Windows 7 Pro 32 bit with MS Office 2013 32 bit
Windows 7 Pro 64 bit with MS Office 2013 64 bit

But it will not work on this:
Windows 7 Pro 64 bit with MS Office 2013 32 bit

Using Office 32bit is Microsoft's recommendation. 32 bit Office on 64 bit Windows OS is the norm and Avaya Call Pilot is the first application I've seen not work with this setup.

[jpickerell429]

I also have Windows 7 64bit and am running Outlook 2013 32bit. In the past when I couldn't get CallPilot Desktop Client to work at times (or wanted to add a second mailbox), I would use IMAP using my DN as the username and my mailbox password as the password and it would download messages. That doesn't seem to work in Outlook 2013 either any more. I can add the account (IMAP), it tests fine in Outlook, but no messages are ever downloaded.

If an anyone gets it working (either with the Desktop Client or IMAP) with Win7 64bit on Outlook 2013 32bit or if Avaya releases a patch/PEP (or whatever they are calling them now on the new PLDS site), someone please let us know.

[jpickerell429]

Talked to a tech on the phone today and he said their is a beta that is supposed to support Outlook 2013. I was mistakenly given the 64bit version and am awaiting a download of the 32bit version to test. I will post an update when I know if it worked.

[brassard]

CallPilot and Outlook 2013

CallPilot desktop messaging client 05.01.02.06 is compatible with Outlook 2013 in either 32-bit or 64-bit versions.

The clients are available for download from the ESPL website (https://espl.avaya.com/espl) and is stored under the Multimedia Applications Tools section.

If further questions, feel free to contact me direclty.

For now, I hope this helps.
Roger Brassard
972-745-5284
[email protected]

[paris12]

I am having an issue with CallPilot Desktop Client.

I have the version suggested in the post above, but i am getting "Audio Player Only" during the install and it isn't installing the outlook portion of the client.


Without this I can send faxes from the computer but I am not receiving voicemails and faxes within outlook.

Any suggestions?