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Old 02-10-2017, 07:03 AM
wthrea wthrea is offline
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Default CTI Transfer passes CLI of station

Hi,
Hope someone can help point me in the right direction..

We have OpenCTI in place and caller ID is passed through to cti no issues when the call is straight forward inbound to agent. CLI shows on One-X Agent and in CTI.

However, when the call has been transferred to an Agent2, from an Agent1, the CLI cent to CTI is the station of Agent1. But Agent2 still seeing the correct callers CLI in their One-X.

Thanks for any pointers!
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