Thread: agent log off
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Old 02-13-2017, 06:40 AM
digitalg digitalg is offline
Join Date: Jun 2014
Location: Canada
Posts: 26
digitalg has 10 reputation points
Default agent log off

ipocc 9.16

This is what my customer dream:

If an agent gets log off ( he didn't have the time to answer a call) The user cannot log back in by himself. A supervisor needs to log him back. Can we do it ?
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