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Old 01-11-2018, 01:35 PM
furrerm furrerm is offline
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Join Date: Nov 2010
Location: WI
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furrerm has 13 reputation pointsfurrerm has 13 reputation points
Default Retreive/View old chat & Emails

this may sound trivial, but I can not find anywhere to do so.

Can a customer (admin) retrieve an email that an agent sent a week or a month ago?
Same question for chat. Can a customer (admin) retrieve a web chat that an agent performed a day, a week or a month ago?

If so, how?
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