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Old 05-17-2017, 07:06 AM
choym choym is offline
Join Date: Apr 2014
Posts: 9
choym has 10 reputation points
Default CMS Abandoned Call Report

I added 'Redirect No Answer' in a Historical Agent Daily Report. The figures shown on the report did not match the 'Total'. Also the figures on the '% Agent Occupancy' is huge. Would appreciate if someone could help.
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