Contact Detail Report field

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  • carrai
    Whiz
    • Jun 2015
    • 40

    Contact Detail Report field

    Hello evryone
    I am looking for information of the fields in "Contact Detail Reports", specifically:
    - number of customer records
    - number of customer connections

    I found an old guide where there are not these fields.

    Thanks in advance
  • freihd
    Whiz
    • Sep 2016
    • 41

    #2
    - number of customer records: Displays the number of customer records that were matched with the caller using the customer configuration.

    - number of customer records: Displays the number of connecting legs, which have an established connection with the customer.

    You can find them in Doc Library>Windows UI documents>AvayaCCMain_en.pdf

    Comment

    • carrai
      Whiz
      • Jun 2015
      • 40

      #3
      Originally posted by freihd View Post
      - number of customer records: Displays the number of customer records that were matched with the caller using the customer configuration.

      - number of customer records: Displays the number of connecting legs, which have an established connection with the customer.

      You can find them in Doc Library>Windows UI documents>AvayaCCMain_en.pdf

      http://downloads.dlavaya.com/akdlm/I...e25b95c89f6316
      Thanks for the info but the link doesnt work.

      I dont understand the first "number of customer records: Displays the number of customer records that were matched with the caller using the customer configuration."
      What could mean "using the customer confgiuration"?

      Comment

      • freihd
        Whiz
        • Sep 2016
        • 41

        #4
        Welcome
        You can download R10_1_2_Doc_Library.zip , 10.1.x from


        customer configuration:

        Comment

        • carrai
          Whiz
          • Jun 2015
          • 40

          #5
          Many thanks, I found the document for my release ipocc 9.1 in my case the field says:
          Number of customer records: Displays the number of customer records.

          In customer configuration I have nothing, and majority of customers have this field in the report in "1" but a few 2 or 3 and I have no idea what is the difference, I thought that was because the customer called 2 or 3 times in that day but it didnt

          Time stamp Task type Caller/Sender Selected address Original topic Connection status Number of customer records Number of customer connections Chargeable time
          01/16/18 3:10:22 PM Telephone #customer1 8001 Topic1 ConnectedDirect 3 3 46
          11/17/18 12:15:19 PM Telephone #customer2 8001 Topic1 ConnectedDirect 3 2 387
          01/16/18 7:48:19 AM Telephone #customer3 Topic1 ConnectedDirect 2 1 60
          01/16/18 8:06:46 AM Telephone #customer4 8001 Topic1 ConnectedQueuedAnnounce 2 1 61

          (#customer replace the real number)

          Comment

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