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ACR (Xima) for IP Office
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03-17-2019, 08:27 PM
bucky101
Brainiac
Join Date: Nov 2010
Posts: 71
ACW in Xima
you can assign wrap up time but this will not show up on realtime stats.
You have to you DND enable or Huntgroup enable. If you have a dashboard license then you can setup popups where you can enter a reason code
bucky101
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