hi
Thank you for your answer.
You're right i have the topic name on the UI agent, but that is on Avaya software.
I use the TAPI for a third party application.
In fact, i need to put an information in the TAPI (the TAPI application is install on all agent cumputer). This information is a unique info for each topic.
You have any info about the field i can use?
johns1224, No i have not found a solution, if i found something i update the case.
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