Thread
:
Agents in AUX Work mode
View Single Post
#
4
09-22-2011, 10:53 PM
hongc
Hot Shot
.
Join Date: Aug 2011
Posts: 20
I think RONA has been set on the split/skill on which the agent received the call, right? if that's the case then that's the way RONA works.
Please advise.
hongc
View Public Profile
Find all posts by hongc