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Old 01-08-2018, 09:19 AM
romer180 romer180 is offline
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Join Date: Jan 2018
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Default Aux time reports


I am looking to retrieve an Aux usage report that allows me to see how much time the agents spent in a particular aux, each time they use it.

For example they have two breaks of 15 minutes each, and they should place themselves in "Aux 1", I need to generate a report where I can see both Breaks individually,to check lateness, the Daily report allow me to see the entire day as 30 minutes, but I cannot see if they were late from 1 break and compensated the time with the other.

By interval does not do the trick as they may take the aux at the end of certain interval.

This report is for a large amount of people so I need something that allows a group report rather individual, we can work with daily reports.

Thanks in advance!
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