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Old 12-17-2013, 03:08 PM
ssmokinjoe ssmokinjoe is offline
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Join Date: Dec 2013
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Question Using NS button on attendant console

Hi, we are on CM 6.3 and have an issue that I can't seem to get around.
When our main number is called the attendant (an actual person) answers the call. When she goes on break or goes to lunch I have it setup so that she activates the night-service feature and the calls are re-routed to our call center via a VDN that points to a vector. The issue is that when a caller zeros out of the call center menu and tries to get back to the attendant it just rings no answer. What I would like to be able to do is send them back to the call center after just a few rings. Thank you for your support and consideration.

Joe

Last edited by ssmokinjoe; 12-18-2013 at 06:37 AM.
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