Once I use chat it will not popup on the same computer. Clearing the browser history does not help.
Chat won't popup.
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LAW Chat is not yet on-demand
You are only offered chat once per browser session. If you decline the first offer, it will not be presented again.
Although we are working towards chat-on-demand, the functionality is not available.
There are variables that change, but essentially, looking at Knowledge articles, and just time on the site should offer the chat dialog after you start a new browser session (i.e. close all your browsers and log back in to https://support.avaya.com)Wendy | Avaya GSS Data Quality and Access| Avaya Client Services
For PRIORITY Service, create a Service Request online at http://support.avaya.com. Select Service Requests > Create Service Requests
Also, check service request status, order parts, and access the latest knowledge from our newly designed Avaya Support website!!!
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Hi all,
I've private messaged both of the participants on the thread for some more details - Once I get those details, I can have our chat developers look at what's going on from system end.
Thanks for your patienceSusan | Avaya Support Web Team | Avaya Client Services For PRIORITY Service, create a Service Request online at http://support.avaya.com. Select Service Requests > Create Service Requests. Also, check service request status, order parts, and access the latest knowledge from our newly designed Avaya Support website!
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rutle,
I noticed that you mentioned KB artcles.
Do you have an SSO login? If not, we can help you register through the site.
thanksSusan | Avaya Support Web Team | Avaya Client Services For PRIORITY Service, create a Service Request online at http://support.avaya.com. Select Service Requests > Create Service Requests. Also, check service request status, order parts, and access the latest knowledge from our newly designed Avaya Support website!
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