Hi meiere,
From our Avaya IT group, there was a problem with the notifications going out over this past weekend which prevented these service request closure emails from going out to end users.
However, this issue has been tracked down and they are in the process of re-enabling this feature as you read this.
Please let us know here if this has resolved for any future service request notifications. We thank you for the feedback and your patience while we resolve this matter.
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Jeff | Avaya Support Web Team | Avaya Client Services
For PRIORITY Service, create a Service Request online at http://support.avaya.com. Select Service Requests > Create Service Requests
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