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Old 06-02-2016, 07:59 AM
mnorst mnorst is offline
Join Date: Mar 2015
Posts: 42
mnorst has 11 reputation points

Have you checked the Ring Timeout setting on the Agent Group->Telephony tab? If this is set to 0, the call will sit and ring the non-available agent forever (or until the IPO timer kicks in).
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