Thread: CMS report help
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Old 04-12-2017, 01:18 PM
troyca troyca is offline
Join Date: Apr 2017
Posts: 3
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Unhappy CMS report help

Not a CMS guru by anymeans, I need to create a customized report that includes the following
Date, Time, ACD, VDN, ACD Call, Abandon Call, ANS time
Abandon time, acceptable, acd time, location, and extension.

I've looked through most (if not all) the standard reports but have not found a way to include VDN and Extension or location in the same report. Is this even possible?

Thank you for your help
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