Thread: CMS report help
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Old 04-12-2017, 11:31 PM
shaikht shaikht is offline
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Join Date: Feb 2010
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shaikht has 25 to 49 reputation pointsshaikht has 25 to 49 reputation pointsshaikht has 25 to 49 reputation points
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Hi,

I think it will be difficult to include VDN level data with agent as dvdn collects data till call is at VDN level. Once it reach to queue and to agent, no more info sent to table.

I hope it helps.
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