Thread: CMS report help
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Old 04-18-2017, 11:28 AM
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marzahn marzahn is offline
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Join Date: May 2014
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Solution Delivered Does CMS Report on Stations?

I do not believe that it does. For example an Agent taking a call from a co worker or external (ex. home) is listed in the call center as "unavailable."
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Thank you,
Bill Marzahn
Telecommunications Administrator
Neighborhood Health Plan of Rhode Island
299 Promenade Street
Providence, RI 02908-5720
401-459-6677 (Direct "Find-me" Line)

Last edited by marzahn; 05-10-2017 at 04:22 AM.
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