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Old 03-18-2013, 12:16 PM
justinorod justinorod is offline
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Join Date: Mar 2013
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Michal,

If the contact created in CCMM DB either by webinterface or by CC agent has phone number then all the subsequent voice calls from this number will be tagged alongwith multimedia records for that customer. You can enable to display voice calls + MM records in AAAD client using CCMM administrator.


Rgds,
Justino
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