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Callback outside of time zone
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11-04-2014, 09:24 AM
gavin2
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Join Date: Jun 2014
Posts: 13
Callback outside of time zone
Avaya Proactive Contact 4.2
Changed timzone.cfg to reflect new business hours of calling. 0-5:8.00:20.55 unfortunately the agents cannot set a callback for any TZ before 9am.
gavin2
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