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Old 04-20-2017, 08:09 AM
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marzahn marzahn is offline
Genius
 
Join Date: May 2014
Location: Among the trees in Western RI
Posts: 236
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Solution Delivered Call Screening and Intercom System

Mark:

I wrote a job aid for something like you asked. It includes the following:

  • an intercom group
  • a back line
  • ring control modification
  • a Modular Messaging Call Application
How it Works
  1. inbound calls go both the boss (no ring) and his asst. (abbrv. ring)
  2. Either can pick up the call but most often the asst. does.
  3. She picks up the call and either handles the call or using the intercom asks the boss to take it.

My test plan will give you an idea how it works.

Test Plan
1. Call 111-8899. Let the call ring over to voice mail. Check voice mail subscriber 6059 for the message. The test is successful when the desk set rings normally and the voice mail is found in subscriber 9999.
2. Call 111-6059. Let the call ring over to voice mail. The test is successful when the following three things occur:
a. There is an abbreviated ring at 9999 (Donna’s deskset).
b. There is no ring at 8899 (Boss's deskset).
c. The voice mail is found in subscriber 6059.
3. Press the voicemail button on desk set 8899. The test is successful when the intercom voice mail is found in subscriber 9999.
4. Press the voicemail button on desk set 6059. The test is successful when the intercom voice mail is found in subscriber 8899.
5. Call 111-6059. The test is successful when the following three things occur:
a. Donna observes the abbreviated ring and picks up the call.
b. She pressed her intercom button and we observe the intercom tone and respond by pressing the Speaker Phone button.
c. Donna announces the call on line one and we are able to pick up the call.
__________________
Thank you,
Bill Marzahn
Telecommunications Administrator
Neighborhood Health Plan of Rhode Island
299 Promenade Street
Providence, RI 02908-5720
401-459-6677 (Direct "Find-me" Line)
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