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Old 11-12-2010, 06:05 AM
jjoshi jjoshi is offline
Hot Shot
Join Date: Mar 2010
Posts: 11
jjoshi has 10 reputation points


I understand that your interoperability testing of 9620 phone is working propelry with Alcatel but with Asterisk, the registration is failinng with error:- "401 Unauthorized"

I would recommend you to go thorugh the "Interoprability testing" document between AVAYA and Asterisk server. It is available at following path:-

Is any other phone type like 46xx or ant other 96xx type phone propelry able to register to Asterisk?

Maybe you can first check with Asterisk Support team if they find anything at their end why the server is not accepting the registrations and sending "401 Unauthorized" message back to AVAYA.

If any more detail help needed from AVAYA side, you can always open a ticket with AVAYA Support team.

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