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Old 08-11-2015, 04:54 AM
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aturkben aturkben is offline
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Join Date: May 2015
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Default IPOCC E-mail Capabilities


I need to find some answers for a potential IPOCC customer which are about IPOCC

1) They want tp route emails according to sender and destination email address. So we'll use skill based email routing. For each customer and each emailing reason (ticketing, hote, etc) we should create a skill.

Is skill based routing possible for E-mail.

2) 350 emails per agent per day system load. They have totally 120 email agent

What is the maximum e-mail load of IPOCC for peak hour?

Best Regards.
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