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Old 03-15-2013, 01:47 PM
lparke lparke is offline
Aspiring Member
Join Date: Mar 2013
Posts: 1
lparke has 10 reputation points

Is there a root cause or fix for this? We are experiencing this as well. The caller does not hear the beep, only the agent. The beep occurs randomly - sometimes almost 2 minutes into the call. It's not on every call. Recording equipment does not pick up the beep, only a period of silence. It is not the headset. Wave files were loaded on the M3K trunks (SIP) so they are not generating the tone. Agents say the beep sounds like someone pressed a button on the phone mid-conversation. We turned off redirect notification on a station without success of eliminating the beeping.
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