View Single Post
Old 12-29-2014, 01:14 PM
chris125 chris125 is offline
Join Date: Dec 2014
Posts: 3
chris125 has 10 reputation points

Originally Posted by carte79 View Post
Using IPOCC 9.0.3, with Server Edition 9.0.5.

When a call is in Queue and an agent becomes available the call is not ringing to the agent. I can see in System Status that the IPOCC is trying to transfer the call but it never goes through.

If the call comes in and an agent is available it rings through correctly.

Did you happen to find the answer to this? I'm also having a similar problem.

Thank you!
Reply With Quote