dsonaw - That's a totally different issue. Start a new thread if you really want people to look at it.
mskinner - Wrong.
troy - Varies between systems (you didn't say which you had) but often calls are not logged if they are answered elsewhere on the system (picked up by another user, voicemail, etc). The idea is, for example, not have two indicator lights on phones (missed call and message waiting) for the same call. On the IP Office systems I work on the configuration setting is calls "Log Missed Calls Answered at Coverage" (System | Telephony | Call Log).
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