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Old 04-07-2017, 07:19 AM
pspieg pspieg is offline
Hot Shot
Join Date: Mar 2016
Posts: 24
pspieg has 10 reputation points

I know how to create the macro with the position of the caller.
But, the question here is how can I add the multiple topics I use?
1 person in que for sales, 1 person in que for admin.
Next caller goes to support.
I have three agent groups, one for sales, one for admin and one for support.
I can't find a way to combine these positions and tell the caller you are on position 3 in the queue.
Technically he is number 1 in queue for the department he called , but I need to tell the position in queue for all departments together.

Regards, Peter
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