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Old 06-20-2018, 10:08 AM
arsha2 arsha2 is offline
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Solution Confirmed IPOCC IVR- Can we add Caller ID in recorded MSG file with default date-time stamp

Dear Team.
In IPOCC 10.1, IVR Script to record voice message is activated and file saved in location.

File is generated at predefined network folder, just issue is that caller CLID (variable) is not adding at file name i.e only showing time-stamp.wav ,
Please guide how to add CLID variable in file name to identify the caller message file to call back them.

Currently file name is VoiceMessage_180619181928_1.wav
(where 180619= date , 181928 = time)

Where as desire file name is like VoiceMessage_180619181928_CLID.wav

Whereas I have tried all possible way to add define variable to capture CLID but still some issue, only default timestamp is coming as file name as above.

Any further guide line to take CLID (variable caller ID of customer's calls) in recorded each messaging file from IVR Script.
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