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Old 05-30-2014, 06:13 PM
mharbo mharbo is offline
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Default Partner Call Forwarding to Cell not working

I posted this as a reply to another thread before I realized how old it was, so I apologize for sticking this out there twice.

I am not an Sys Admin or very technical, so I apologize if I sound a little out of the know. Basically we share an office with another business and utilize two of their extensions for our own (they're small as well without any Sys Admin to assist). For the examples, our lines are 14 and 16.

The problem that we are having is that we cannot get these extensions to forward to an outside cell for when we are away from the office (it will forward to the other extension).

I followed the instructions here on the site and confirmed with various other 3rd party examples out there. In short:

I did the SYS ADMIN bit on EXT 10, to make sure that these two lines (14 & 16) allowed call forwarding using the #322 function. I also made sure that call forwarding was allowed for EXT 10 and 11.

Then I went to each extension and setup a speed dial for the outside line (set to 99) and then I programmed Function 11 to a button and set each phone to forward to the outside extension.

I did it F11 14 99 and F11 14 *99 and the same for ext 16. I programmed a button to have this as a preset. I did it every which combination that you could and, I could always get the forward to go to the other in-house extension and I could always dial the outside number with the new speed dial number, but I could never get the extension to forward an outside call to the cell phone number assigned to the speed dial number.

In every case, the phone rang as if call forwarding was not on (even though it clearly was). Again, if I assigned it to the other in house extension it worked just fine.

As far as I can tell our phone has a late enough firmware release and is clearly capable of the task - it just doesn't seem to want to work.

Any help would be much appreciated.
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