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Old 09-25-2014, 07:09 AM
taylorsherman taylorsherman is offline
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Default Voicemail Pro - Email not working for single user

About a month ago I experienced an issue where one users voicemail was landing in the wrong mailbox. This issue was fixed by our vendor; the resolution was removing the account and extension and recreating it.

Since then the account has been fine. Yesterday I was asked to enable voicemail to email for this same account. I have triple checked that the settings and address are correct, however messages are not being emailed. Noting of course that this is working for all of the other users.

Is there anywhere within the system status app or voicemailpro app that I can trace the actions being taken. Or log files perhaps? Has anyone every experienced similar issues?
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