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Old 04-22-2010, 02:05 PM
kcrutledge kcrutledge is offline
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Join Date: Apr 2010
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Question Real-Time Agent Report Field Question

When running a real-time agent report there are several fields that show up such as ACD calls, Avg ACD Time, etc. However, there is one field that I don't know what it represents: Other Time. Can anyone tell me exactly what this is?
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