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Old 04-20-2017, 02:55 AM
ley4 ley4 is offline
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Default Avaya external incoming call redirection to assistant

Dear experts,

I have the following issue with Avaya PBX. We have boss (ie. ext 100) who has assistant (ie. ext 200).

The setup we want is that all external calls to ext 100 will be redirected to ext 200 + all internal calls in case of 100 is busy or is not answering will go to 200.

If on 100 I configure coverage path with the conditions as above, it works as expected, however the incoming calls ring on both stations.
Is it possible to configure it somehow, that the calls will be redirected to 200, without being displayed on 100? Call forward is not a solution, as we need to keep internal incoming calls on 100.

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