Can't stack ERS3524

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  • jmilll
    Hot Shot
    • Feb 2015
    • 11

    Can't stack ERS3524

    Hello,
    I have two brand new ERS3524 units. I just updated both to the latest diag and stack.
    I tried assigning the stack an IP and it got one but I can't reach it by that so I assigned the first switch in the stack and IP and I can reach it by that.
    My issue is it doesn't see the stack. I have the cabling in the back correct and I have the top switch set to base in the back. I'm not sure what I don't have right.
    Configured In Use Last BootP/DHCP
    --------------- --------------- --------------------
    Stack IP Address: 10.100.42.5 0.0.0.0
    Switch IP Address: 10.100.42.3 10.100.42.3 0.0.0.0
    Switch Subnet Mask: 255.255.254.0 255.255.254.0 0.0.0.0
    Default Gateway: 10.100.42.1 10.100.42.1 0.0.0.0

    3524GT-PWR+#show stack-info
    Unit# Switch Model Pluggable Pluggable Pluggable Pluggable SW Version
    Port Port Port Port
    ----- ---------------- --------- --------- --------- --------- ----------
    1 3524GT-PWR+ (21) None (22) None (23) None (24) None v5.3.1.002
    3524GT-PWR+#show stack health
    % Switch not in stack.
    I assigned an IP address of 10.100.42.4 to the bottom switch. If I have a network cable plugged into port 1 on the top switch and just the stacking cables plugged in, I can ping from my workstation to the bottom switch even though I don't have a direct connection.
  • toehit
    Hot Shot
    • Aug 2013
    • 15

    #2
    Hi:

    The 3500 rear ports aren't enabled for stacking out of the box.

    You'll have to enable stacking on those ports with the command: "rear-ports mode stacking"

    Also you'll want to verify that both switches are at the same code level (FW and SW) and if you upgraded from 5.0 (if they've been around a few years) make sure you've updated your boot loader.

    Best of luck!

    Comment

    • jmilll
      Hot Shot
      • Feb 2015
      • 11

      #3
      Thanks so very much. Both are on the same diag and image file - latest one.

      It didn't work until I saved it and rebooted in case someone reads this on the same quest I was on.


      Thanks again!!!! I spent an hour and a half on the phone with Avaya as they kept trying to figure out what my f'ing sold to number was. I had my address, phone number, contact name, sales number and contract number on the receipt but no sold to number. This has happened to me about 5 times so far.
      Last edited by jmilll; 05-24-2016, 07:25 AM.

      Comment

      • toehit
        Hot Shot
        • Aug 2013
        • 15

        #4
        Great that you got it working!

        Feel your pain on the sold to with assets not being linked. Dealing with a 12 year old 5500 that should have been attached to my Sold To now.

        Comment

        • jmilll
          Hot Shot
          • Feb 2015
          • 11

          #5
          Again - thanks!!!!

          I did find out that to get the sold to number you may need to use the GRT Tool (no idea what that is but I hope it helps you in some way).

          Comment

          • azamez
            Member
            • Jun 2016
            • 8

            #6
            same blues every f time when you ask for support from avaya

            nobody has this number, neither doc or email had this number....

            what a nigthmare,

            Comment

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