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Old 03-26-2018, 05:20 AM
regan16 regan16 is offline
Hot Shot
Join Date: Mar 2018
Posts: 16
regan16 has 10 reputation points

I think you could set up the hunt group users in a call pickup group and instead of having no-ring set on the pickup button have it set to ring they will still need to press the button but they will hear the call ringing if its not going to them. I believe what you want is basically a coverage answer group but you want the agent functionality with being able to log in/out?
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