96xx phone takes 5 hours to boot up

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  • westom
    Aspiring Member
    • Mar 2014
    • 1

    96xx phone takes 5 hours to boot up

    during a recent office move, I have an issue where any 9608 phone that is unplugged, takes several hours to boot up again. I have checked the network and is as follows:

    phone boots into customer data vlan234
    gets string from DHCP server: L2QVLAN=160

    the phone then sits there with dhcp=5 vlan=160 until it finally sorts itself out and boots up.

    the voice vlan has the 242 string on Cisco switch
    = option 242 ascii MCIPADD=*.*.*.*,HTTPSRVR=*.*.*.*,HTTPDIR=/tftpboot,L2QVLAN=160


    all phones are working before reboot, and do finally come back, but I need to move lots of phones and dont know whats changes on the network/dhcp may have caused this, any ideas, things to check please?
  • schowdary
    Hot Shot
    .
    • May 2012
    • 12

    #2
    96xx phone takes 5 hours to boot up

    Upgarde the phone to latest firmware and check VLAN settings and DHCP scope.
    Either the phone is not getting the right DHCP scope or is trying to reach a wrong DHCP

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