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Old 02-03-2016, 08:59 PM
kalpanaautade kalpanaautade is offline
Join Date: Sep 2015
Posts: 32
kalpanaautade has 10 reputation points

Its possible in IPOCC dialer to transfer outbound call to announcement using "IVR Script" element of Task flow.
In IVR editor we can use "Text To Speech" element for announcement. For text to speech in spanish language, we have to select TTS engine in "Voice Control Speech Configuration" application which is under \Avaya\IP Office Contact Center\Voice control \bin.
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