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Old 07-07-2015, 10:33 AM
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nash nash is offline
Join Date: May 2010
Location: Manchester, UK
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Solution Confirmed

What I would do is create a new HG (say called Overflow), and then add a user (Doesn't need to be a new user, could be yours but I would suggest for clarity it might be easier) to that new group. This new user could have a forward unconditional set to your home phone. You need to ensure that you have "Forward HG calls" enabled.

Then in your main huntgroup, add the Overflow group to the Overflow list.

Basically, that way when a call is presented to the HG, if no one answers it will overflow to the new HG, and that user will send the call off switch to your home phone.

Hope this is helpful to you?

This part of the documentation details the overflow process:
Andrew Nash | Global SMB Services Leader | Global Support Services | Avaya |
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