View Single Post
Old 08-25-2015, 03:00 AM
verma62 verma62 is offline
Join Date: Apr 2015
Posts: 59
verma62 has 10 reputation points

As I understand you need to capture no input/no match case scenario. In this case after a menu prompt you can see and error(E) output. at this connector you can set some value i.e. -1 of an global parameter and return to task flow. In task flow you have to validate the value of this parameter and if it comes to 5 you can transfer to an agent group. I hope this will be helpful.
Reply With Quote