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Old 04-12-2010, 12:28 AM
rsadarangani rsadarangani is offline
Join Date: Mar 2010
Posts: 7
rsadarangani has 10 reputation points

Hi Wnie

Please find the my suggestion to your questions:

1. While using Bridged Call Appearance feature, CDR can just record Primary Phone's information. Even Bridged Appearance Phone receive inbound call and make outbound call, CDR also record data as Primary Phone Number?
As the Bridged Call Appearance is the key assigned on the extn for the primary phone, it has all the same features to be used on primary phone
so whenever you dial the number using that Bridged appearance key it will log the calls to primay extn on CDR.
2. Whether Bridged Appearance can transfer the call to other phone?

Yes you can transfer the call to other phone if you have enough call appearance assigned ( required min. of two keys for the primary extn as bridged appearance keys) on the extn.
3. On CM, Coverage-Path to other Vendor's Voice Mail System, but it doesn't work, I think the Voice Mail may not recognize AVAYA's busy/no-answer signal?

For this you need to read the third party vendor document and check what link you are creating between Avaya CM and 3rd party VM.

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