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Old 01-31-2013, 02:37 AM
markgallagher markgallagher is offline
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Join Date: May 2010
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markgallagher has 25 to 49 reputation pointsmarkgallagher has 25 to 49 reputation pointsmarkgallagher has 25 to 49 reputation pointsmarkgallagher has 25 to 49 reputation points
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You need to set the extension to hot dial a specific number whenever it goes off-hook (anyone lifts the handset or starts dialing).

That can be done with a ?D/extensionnumber/DialExtn shortcode in the extension user's personal short codes. Either target one of the 6 extensions they are allowed to dial or a group containing those 6 is some order of priority.

Just tested this on a 9508 and the programmable buttons to the 6 individual users will still work in parallel with the hot dial action.
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