You need to set the extension to hot dial a specific number whenever it goes off-hook (anyone lifts the handset or starts dialing).
That can be done with a ?D/extensionnumber/DialExtn shortcode in the extension user's personal short codes. Either target one of the 6 extensions they are allowed to dial or a group containing those 6 is some order of priority.
Just tested this on a 9508 and the programmable buttons to the 6 individual users will still work in parallel with the hot dial action.
|