Multiple queue logon at AACC 6.X aml cs1k

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  • aleonov
    Aspiring Member
    • Oct 2012
    • 2
    #1

    Multiple queue logon at AACC 6.X aml cs1k

    Hi everyone!
    Does anybody implemented agent multilogon feature at AACC 6.X aml CS1000? I read about MQA feature on CS1000 but that info concerns old product versions.
    Thank you in advance.
    Tags: None
  • hill23
    Hot Shot
    • Nov 2011
    • 15
    #2
    Hi,

    MQA is really the predecessor to AACC, as it enables agents to login to up to 5 ACD queues on a CS1k without an AACC6 connected.

    AACC6 (& NES CC6, CC7 & Symposium) introduces Skill based routing with the Contact Centre controlling where a call is distributed via scripting & skillsets, rather than the basic call routing the switch provides with ACD.

    Therefore MQA is not usually implemented if you are using AACC6. (Although it could be set up as a fall back option for if the Contact Centre goes down).

    Regards,
    Paul.

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    • aleonov
      Aspiring Member
      • Oct 2012
      • 2
      #3
      hill23,
      thx for prompt reply. I'm pretty sure you're right but I also created SR. If I'll get any updates I'll share it there.

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