Problem routing to an external # via vector step

[ceped2]

Hi,

Hope some can shed a light to the problem Im having, this is the scenario:

Call comes in to phone A,on no answer is sent to Coverage Path 164 with Point 1: v1464, VDN 1464 is pointing to Vector 164 where caller hears announcement and than calls should be routed to a cel phone number.

All goes well until the last part where on the trace I see " route-to number 904481163xxxxx cov y if unconditionally" and "LEAVING VECTOR PROCESSING cid 4347" but I dont get a Dial event after that only an "idle trunk-group 1 member 3". I have a similar environment and configured the same call treatment and after the "LEAVING VECTOR PROCESSING" I get a dial event, term trunk and another dial event (traces below).

COVERAGE PATH 164:

display coverage path 164
COVERAGE PATH

Coverage Path Number: 164
Cvg Enabled for VDN Route-To Party? y Hunt after Coverage? n
Next Path Number: Linkage

COVERAGE CRITERIA
Station/Group Status Inside Call Outside Call
Active? n n
Busy? y y
Don't Answer? y y Number of Rings: 3
All? n n
DND/SAC/Goto Cover? y y
Holiday Coverage? n n
Logged off/PSA/TTI? y y Number of Rings: 2

COVERAGE POINTS
Terminate to Coverage Pts. with Bridged Appearances? n
Point1: v1464 Rng: Point2:
Point3: Point4:
Point5: Point6:


VDN Configuration:

display vdn 1464 Page 1 of 2
VECTOR DIRECTORY NUMBER

Extension: 1464
Name*: Desvio Ext 1664
Destination: Vector Number 164
Attendant Vectoring? n
Meet-me Conferencing? n
Allow VDN Override? n
COR: 4
TN*: 1
Measured: none


VDN of Origin Annc. Extension*:






* Follows VDN Override Rules


VECTOR Configuration:

display vector 164 Page 1 of 6
CALL VECTOR

Number: 164 Name: Desvio Ext 1664
Multimedia? n Attendant Vectoring? n Meet-me Conf? n Lock? n
Basic? y EAS? n G3V4 Enhanced? y ANI/II-Digits? y ASAI Routing? n
Prompting? y LAI? n G3V4 Adv Route? y CINFO? y BSR? n Holidays? y
Variables? n 3.0 Enhanced? n
01 announcement 1597
02 route-to number 9xxxxxxx with cov y if unconditionally
03 stop
04
05


List trace not completing the call:


LIST TRACE

time data

15:56:14 TRACE STARTED 12/09/2016 CM Release String cold-03.0.124.0-22147
15:56:29 Calling party trunk-group 1 member 3 cid 0x10fb
15:56:29 Calling Number & Name 81847xxxx location
15:56:29 dial 91664# route:ARS
15:56:29 ring station 1664 cid 0x10fb
15:56:29 G711MU ssff ps:20
rgn:1 [192.168.11.185]:2288
rgn:1 [192.168.11.3]:2080
15:56:29 dial 1664
15:56:29 seize trunk-group 99 member 45 cid 0x10fd
15:56:29 Calling Number & Name NO-CPNumber NO-CPName
15:56:29 SIP>INVITE sip:[email protected] SIP/2.0
15:56:29 Call-ID: 809e73b071cfe61fe15581a35c800
15:56:29 Setup digits 1664
15:56:29 Calling Number & Name 81847xxxxx NO-CPName
15:56:29 Proceed trunk-group 99 member 45 cid 0x10fd
15:56:29 SIP<INVITE sip:[email protected] SIP/2.0
15:56:29 Call-ID: 809e73b071cfe61fe15581a35c800
15:56:29 SIP>INVITE sip:[email protected] SIP/2.0
15:56:29 Call-ID: 809e73b071cfe61fe15581a35c800
15:56:29 SIP<SIP/2.0 100 Trying
15:56:29 Call-ID: 809e73b071cfe61fe15581a35c800
15:56:29 SIP>SIP/2.0 100 Trying
15:56:29 Call-ID: 809e73b071cfe61fe15581a35c800
15:56:29 SIP<SIP/2.0 480 Temporarily Unavailable (User not registere
15:56:29 SIP<d)
15:56:29 Call-ID: 809e73b071cfe61fe15581a35c800
15:56:29 SIP>ACK sip:[email protected] SIP/2.0
15:56:29 Call-ID: 809e73b071cfe61fe15581a35c800
15:56:29 SIP>SIP/2.0 480 Temporarily Unavailable (User not registere
15:56:29 SIP>d)
15:56:29 Call-ID: 809e73b071cfe61fe15581a35c800
15:56:29 SIP>ACK sip:[email protected] SIP/2.0
15:56:29 Call-ID: 809e73b071cfe61fe15581a35c800
15:56:29 denial event 1181: User alerting, no answer D1=0xe0011 D2=0x13
15:56:29 idle trunk-group 99 member 45 cid 0x10fd
15:56:44 SIP>PUBLISH sips:[email protected] SIP/2.0
15:56:44 Call-ID: 06fdb971cfe61316581a35c800
15:56:44 no answer station 1664 cid 0x10fb
15:56:44 coverage-path 164 point 1 cid 0x10fb
15:56:44 0 0 ENTERING TRACE cid 4347
15:56:44 164 1 vdn e1464 bsr appl 0 strategy 1st-found override n
15:56:44 164 1 announcement 1597
15:56:44 164 1 announcement: board 001V9 ann ext: 1597
15:56:44 dial 91664#
15:56:44 ring announcement 1597 cid 0x10fb
15:56:44 active announcement 1597 cid 0x10fb
15:56:44 hear annc board 001V9 ext 1597 cid 0x10fb
15:56:44 SIP<SIP/2.0 200 OK
15:56:44 Call-ID: 06fdb971cfe61316581a35c800
15:56:49 idle announcement cid 0x10fb
15:56:49 164 2 route-to number 904481163xxxxx cov y if unconditionally
15:56:49 164 3 LEAVING VECTOR PROCESSING cid 4347
15:57:08 idle trunk-group 1 member 3 cid 0x10fb
15:57:21 TRACE COMPLETE station 1664 cid 0x0


List trace where call gets completed in diferrent eviroment:

LIST TRACE

time data

12:06:29 TRACE STARTED 12/09/2016 CM Release String cold-02.0.823.0-21388
12:06:38 Calling party trunk-group 5 member 1 cid 0x37b
12:06:38 Calling Number & Name 81847xxxxx carrier
12:06:38 dial 9*2124 route:ARS
12:06:38 term station 2124 cid 0x37b
12:06:38 dial 2124
12:06:38 seize trunk-group 3 member 9 cid 0x37c
12:06:38 Calling Number & Name NO-CPNumber NO-CPName
12:06:38 SIP>INVITE sip:[email protected] SIP/2.0
12:06:38 Call-ID: 06ec79351cfe613a235869fdbf00
12:06:38 Setup digits 2124
12:06:38 Calling Number & Name 81847xxxxx NO-CPName
12:06:38 SIP<SIP/2.0 100 Trying
12:06:38 Call-ID: 06ec79351cfe613a235869fdbf00
12:06:38 Proceed trunk-group 3 member 9 cid 0x37c
12:06:38 SIP>INVITE sip:[email protected] SIP/2.0
12:06:38 Call-ID: 06ec79351cfe613a235869fdbf00
12:06:38 SIP>SIP/2.0 100 Trying
12:06:38 Call-ID: 06ec79351cfe613a235869fdbf00
12:06:38 SIP>SIP/2.0 180 Ringing
12:06:38 Call-ID: 06ec79351cfe613a235869fdbf00
12:06:38 SIP<SIP/2.0 180 Ringing
12:06:38 Call-ID: 06ec79351cfe613a235869fdbf00
12:06:38 Alert trunk-group 3 member 9 cid 0x37c
12:06:48 no answer station 2124 cid 0x37b
12:06:48 coverage-path 86 point 1 cid 0x37b
12:06:48 SIP>CANCEL sip:[email protected] SIP/2.0
12:06:48 Call-ID: 06ec79351cfe613a235869fdbf00
12:06:48 idle trunk-group 3 cid 0x37c
12:06:48 0 0 ENTERING TRACE cid 891
12:06:48 86 1 vdn e2156 bsr appl 0 strategy 1st-found override n
12:06:48 86 1 announcement 1107
12:06:48 86 1 announcement: board 001V9 ann ext: 1107
12:06:48 dial 9*2124
12:06:48 ring announcement 1107 cid 0x37b
12:06:48 active announcement 1107 cid 0x37b
12:06:48 hear annc board 001V9 ext 1107 cid 0x37b
12:06:56 idle announcement cid 0x37b
12:06:56 86 2 route-to number 904481163xxxxx cov y if unconditionally
12:06:56 86 3 LEAVING VECTOR PROCESSING cid 891
12:06:56 dial 904481163xxxxx route:ARS
12:06:56 term trunk-group 5 cid 0x37b
12:06:56 dial 904481163xxxxx route:ARS
12:06:56 route-pattern 1 preference 1 location 1 cid 0x37b
12:06:56 seize trunk-group 5 member 30 cid 0x37b
12:06:59 End-of-dial trunk-group 5 member 30 cid 0x37b
12:07:05 dial 904481163xxxxx route:ARS
12:07:05 ring 04481163xxxxx
12:07:11 idle trunk-group 5 member 1 cid 0x37b

[kurum1]

Please check in vector step :-route to number ARS code +Mobile number
And also include first step.1 wait time 0 seconds for silence

[abbas59]

In Vec 164 step 02,

02 route-to number 9xxxxxxx with cov y if unconditionally

Answer is below,

You have to make tac (Trunk access code) of trunk group instead of 9 it will work .....

[hurdk]

did you make sure the number you are out calling is routable in SMGR/ASM?