Call Pilot Desktop Client and Office/Outlook 2013

[jpickerell429]

I believe that I am seeing the same results as paris12. I can set up my voicemail account and see that I have voicemails via the CallPilot icon in the notification area but there are no voicemails showing up in in Outlook, either in their own mailbox or in my primary mailbox. I AM able to see my CallPilot address book in Outlook though. When I go to accounts in Outlook, there is no way to set up my CallPilot "mailbox". I do have the CallPilot Outlook toolbar/menu.

I am running Outlook 2013 32-bit on a Windows 7 64bit machine.

Is their a component of the client that is not installing or is there some step or configuration that we are missing?

I am having an issue with CallPilot Desktop Client.

I have the version suggested in the post above, but i am getting "Audio Player Only" during the install and it isn't installing the outlook portion of the client.


Without this I can send faxes from the computer but I am not receiving voicemails and faxes within outlook.

Any suggestions?

[paris12]

I believe that I am seeing the same results as paris12. I can set up my voicemail account and see that I have voicemails via the CallPilot icon in the notification area but there are no voicemails showing up in in Outlook, either in their own mailbox or in my primary mailbox. I AM able to see my CallPilot address book in Outlook though. When I go to accounts in Outlook, there is no way to set up my CallPilot "mailbox". I do have the CallPilot Outlook toolbar/menu.

I am running Outlook 2013 32-bit on a Windows 7 64bit machine.

Is their a component of the client that is not installing or is there some step or configuration that we are missing?

This is because it is not installing the mail profile piece, which is what gives the outlook integration.

If you notice during install it says "audio player only", which all you will get.

I would love to know if there is a way around this, or some way to get it to manually install the outlook portion.

[paris12]

Is there a way (for the time being) for a user to get their faxes a different way from the BCM without using CallPilot client?

[brassard]

CallPilot and Windows 7/Outlook 2013

CallPilot has supported Windows 7 and Outlook 2013 for some time now.

The latest client (05.01.02.06) is available for download from ESPL. It offers both 32 and 64-bit compatibility with Outlook 2013 as well as Windows 7.

The 5.0 (5.00.41) server should be updated to 5.1 for the greatest reliability and compatibility. The 5.1 update is also available for download from ESPL. No new keycode is required.

I hope this helps. Please advise how I can assist further,

Roger Brassard
[email protected]
972-745-5284

[jpickerell429]

I have (well had, as it is closed as of now) an open ticket with Avaya in the BCM team. My rep found out that this is a know issue with the CallPilot installer in that it doesn't not properly detect the installation path of Outlook. The rep stated a case where the OS is 64 bit but 32-bit Outlook is not installed to the Program Files (x86) path and the installer doesn't properly detect this. This fits my case were I am running 64-bit OS, 32-bit Outlook, but in my case there is another issue that Outlook is not installed on the C drive (main drive is SSD but not big enough to install all apps to).

The BCM team doesn't write the CallPilot desktop app as that is the responsibility of the bigger CallPilot team. They are working on writing a "smarter" installer and hope to test it in the next few weeks. As a BCM client, we might have access to it by April. Will post an update if I receive any more info.

Also, I wonder if you can't "trick" the installer into installing the mail profile piece by temporarily copying certain Outlook files to the correct Program Files (or Program files (x86)) folder and then copying any needed CallPilot plugin pieces to the "correct" Outlook folder?

This is because it is not installing the mail profile piece, which is what gives the outlook integration.

If you notice during install it says "audio player only", which all you will get.

I would love to know if there is a way around this, or some way to get it to manually install the outlook portion.

[jpickerell429]

Roger,

Would you mind sharing the name (and date of the file) ) we should search for in ESPL to get the 5.1 CallPilot server files for a BCM 450? I have ESPL access but want to make sure I am downloading the correct files.

Thanks!

CallPilot has supported Windows 7 and Outlook 2013 for some time now.

The latest client (05.01.02.06) is available for download from ESPL. It offers both 32 and 64-bit compatibility with Outlook 2013 as well as Windows 7.

The 5.0 (5.00.41) server should be updated to 5.1 for the greatest reliability and compatibility. The 5.1 update is also available for download from ESPL. No new keycode is required.

I hope this helps. Please advise how I can assist further,

Roger Brassard
[email protected]
972-745-5284

[paris12]

CallPilot has supported Windows 7 and Outlook 2013 for some time now.

The latest client (05.01.02.06) is available for download from ESPL. It offers both 32 and 64-bit compatibility with Outlook 2013 as well as Windows 7.

The 5.0 (5.00.41) server should be updated to 5.1 for the greatest reliability and compatibility. The 5.1 update is also available for download from ESPL. No new keycode is required.

I hope this helps. Please advise how I can assist further,

Roger Brassard
[email protected]
972-745-5284

This is the one I used and I still get "audio player only".

Machine 1: Windows 7 (64-bit), Office 2010 (32-bit) - install works
Machine 2: Windows 7 (64-bit), Office 2013 (32-bit) - install (audio player only)

I get that the latest version is supposed to address this, but it doesn't (at least not for me and some others on here).

I really need a way to get this working, as I have users who are not able to receive their faxes.

Thanks.

[sbpartners]

I have a similar issue. Using Outlook 2013. Downloaded and installed CallPilot version 05.01.02.06. All works well....until 2 - 3 seconds into playing a message, the Player quits. This is both through the phone and the computer (Windows 7). Need a resolution please. Thank you.

[mhealy]

I experienced this as well with Outlook 2013 and the new version CP5.1Desktop_05010206_full_x32. I found that the Call Pilot Extensions "Add-in" in Outlook 2013 was loading in the Inactive Application Add-ins section, messages would only play for about 3 - 5 seconds and then the player would quit. Changing the status of the CallPilot Extensions Add-in to Active by clicking the Go button at the bottom and adding a check to the box next to CallPilot Extensions solved the problem but only for that session. If I closed Outlook and re-launched, the problem returned. To resolve this I ended up noting the filename and path of the extension, going back to manage and removing the add-in, then click add and select the .DLL file again and the extension now properly loads with outlook every time. Hope that helps.

[sbpartners]

That certainly seems to work. Wonderful. I was able to find the CallPilot path, remove and re-add. I have since tested with voice messages and have sent and received faxes. I have closed and reopened Outlook a few times and have also Restarted my machine. All messages now play in their entirety. I believe we can call this solved. Many thanks.

[paris12]

Just so everyone knows, there is a new version of CallPilot out that actually does what they claim the last version did.

Finally working!

[jpickerell429]

I emailed the Avaya rep that had my ticket inquiring about the new client. I was given access to and downloaded the CP5.1Desktop_05010207_full_x32.exe client. I still have no Outlook add-in as an option during install. Sent a reply back to my Avaya contact and awaiting any update.

In my case I have Windows 7 Enterprise 64-bit installed to the C drive. Outlook 2013 32-bit is installed to the D drive. (too small of an SSD to install all my programs to C). When running the install I only get the options of Novell GroupWise (and Add to Default Mail Profile sub-option), Internet Mail Clients (Audio Player only), and Fax (with three sub-options under fax). No option for Outlook add-in/plugin. (I do have GroupWise 8 client installed on the machine for an old GroupWise server I used to connect in to.)

[cscher]

Does anyone have this issue?

For Outlook 2013 32bit running on Windows 7 64bit, the voicemails are checked using the audio player. When listening to the voicemail, it prompts to sign into the mailbox. The message will play in it's entirety. When moving on to the next voicemail, it will prompt to sign in again. They only workaround so far is not to close out of the audio player. I would expect to only get prompted for sign in if I had closed Outlook as the connection to call pilot should remain open and not depend on the audio player.

[cscher]

I have another issues I'm curious if anyone is having. Outlook 2013 32 bit with Call Pilot Version 5.01.0207 and Windows 7 x64. We have Call Pilot setup with it's own mailbox in Outlook, not downloading to the users current exchange mailbox. The tif files that are downloaded, if the user looks at the previous days the files are corrupt. Reading current day fax tif files works fine.