Task Flows route to Agent

[lebon]

Hi all,

in my script:
- Call flow then IVR script, I have a variable, this variable (TAG) contains the agent phone number ( from a database query), I return to my call flows, and I want routed to this number , and if my agent is unavailable or busy route to a group

- If my IVR, I did a "route to" to this variable, I lose context of the Call

- But in the call flows, I find "route to"

- how to make a "route to" ?

Thank by advance

Yvan

[otto11]

Hi There

Did you ever get this to work?

Having the same requirement/issue

Thanks in advance!