ACR (Xima) for IP Office

[stehule]

Hallo,
we have a new AVAYA Call Reporting (Xima) software connected to IP Office 500V2 R11. How can I set the After Call Work feater on user button? On List of "Contact Center Apllication" under Systen/Contac Center tab is not present an ACR Xima software.
Any Idea pls?

[bucky101]

ACW in Xima

you can assign wrap up time but this will not show up on realtime stats.
You have to you DND enable or Huntgroup enable. If you have a dashboard license then you can setup popups where you can enter a reason code

[yeskan]

you can do this through the desktop web interface after configure ACW in busy codes and assigned it to the user then when you hit DND button ACW option will be displayed