Superviosr UI showing errors!!

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  • kumar1009
    Hot Shot
    • Mar 2015
    • 12
    #1

    Superviosr UI showing errors!!

    We are facing a strange issue in the customer site, when we try to login as supervisor in any of the customer PCs, we are getting a page not found error, but at same time when i log in as supervisor in my PC connected to the customer LAN i am not getting any errors.
    What could be the reason?
    Also i want to know the number licenses consumed by Agent and Supervisor, is it from the WebLM.
    Tags: error, login, supervisor
  • kumar1009
    Hot Shot
    • Mar 2015
    • 12
    #2
    Fixed!!

    The issues was with DNS entry in host file and trusted site in internet explorer.
    Fixed it as per the installation guide and worked like a charm.

    Comment

    • nguye218
      Aspiring Member
      • Oct 2015
      • 1
      #3
      Maybe when you install UI, you fill IPOCC IP address instead of IPOCC hostname. You can define host file of PC's Supervisor.
      x.x.x.x IPOCC hostname server

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