Avaya CM/CMM 6.3 Voicemail not Forwarding to inbox

[ademya]

Good afternoon!
All settings are made. But the voice message is not sent to the mail. They checked the mail server on the telnet problems with sending there. Subscriber Activity Log:

Time Activity Description
02/01/2017 13:02 forwarded CA message to хх.хххх@хххххххх.ru(internet) to be delivered 2/01/17 at 13:02 02/01/2017 13:02
status changed from new to removed for message received
2/01/17 at 13:02 02/01/2017 13:10 forwarded CA message to хх.хххх@хххххххх.ru(internet) to be delivered 2/01/17 at 13:10 02/01/2017 13:10
status changed from new to removed for message received 2/01/17 at 13:10


Internet Messaging: Mail Delivery Test:

Mail from: ххххх@ххх.ххххх.net authenticated as ххххх@ххх.ххххх.net To: xxx@xxxxxxxx.ru is queued for delivery

[mathew]

As per the activity logs seems like CMM is sending out the email message. If this is an issue with single user you may have to check the mailbox configuration. If the issue is system wide capture a sniffer on the CMM port to see if its sending out the email. If its sending out you may have to check the network firewall etc. Also make sure you have configured FQDN for the CMM host.

[ali248]

You can try these

1. Go to Messaging Administration > System Administration
2. Click Yes to enable automatic message forwarding
3. Click Save
4. Restart Messaging. This is service impacting, make sure to perform this under a maintenance window.

5. Go to Messaging Administration > MCAPI Options
6. Make sure Message Transfer is set to YES.

7. Go to the Messaging Administration main menu and select Subscriber Management
8. Select yes in the Trusted Server Access? field (under PERMISSIONS).
9. Select yes in the MCAPI Message Transfer? field (under PERMISSIONS).
10.
For CMM 6.3
a) In the Messaging Filter tab, enter the Forwarding Destination Address. e.g. [email protected]
For CMM 6.2
a) Click Forwarding Rules
b) Click Add to add a forwarding rule
c) Enter the forwarding destination address. e.g. [email protected]
d) Select Yes to keep the original copy of the message in inbox
11. Click Save to update this information in the system database.

12. On the Administration menu, click Messaging > Server Administration > External Hosts.
13. Enter the IP address, Host Name, and Alias of the external SMTP Server.
14. Configuring the Alias is optional.
15. Click Save.

16. Select from the Messaging Administration main menu under IMAP/SMTP Administration > Mail Options.
a) Select mailbox gateway (configured earlier as external host), so that CMM will send Emails to this server by default.
b) Make sure put the correct <server alias > here.
Note: The Server Alias must be different than customer's corporate email domain. e.g. If customer has corporate mail domain: avaya.com, they may provide something like cmm.avaya.com to use as CMM Server Alias. Also the external SMTP server must be configured to accept messages originated from this (e.g. cmm.avaya.com) mail domain.
17. Click Save.

18. Go to Server (Maintenance) > Network Configuration.
19. Verify customer's corporate domain is setup as DNS Domain.
Note: CMM needs to be able to resolve customer's mail server IP address through DNS (and this IP needs to be reachable from CMM through SMTP) in order for postfix to be able to route out messages accordingly. This can be confirmed with nslookup command or through diagnostics tool on the web